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Terms & conditions

Terms & conditions

Thank you for shopping at ONNI, we would like to inform you that orders made from this site are subject to the following terms & conditions :

1. All prices listed are in Indonesian Rupiahs. The indicated US Dollar serves as an indication of the approximate Indonesian Rupiahs equivalent. (US Dollar value may change depending on the prevailing exchange rates).

2. For Plants and Flowers categories, all prices are excluding delivery fee within Jakarta and Surabaya. Delivery will be done by our couriers.

3. For Home Living and Antique categories, all prices are excluding delivery fee within Indonesia area. Delivery will be done by JNE couriers.

4. For same-day fresh flowers delivery, please place your order before 5:00 PM, Monday – Sunday. If you need complete information about fresh flowers delivery service, please look at our Shipping & Delivery.

5. Flowers and items used in all arrangements are subject to their availability. ONNI reserves the right to replace any item with another of equal value depending on availability.

6. Filling out  your order form and finish the billing page. You know your order has been accepted when you receive an email notification.

7. Please provide all details in the order form to avoid unnecessary delay and mistakes.

8. ONNI reserves the right to verify and check the authenticity of any orders if we suspect any potential fraudulent credit card payment. Hence, information of the sender must be genuine and the phone numbers must be contactable. ONNI will not be held responsible for the delivery of the purchased items should information given by the sender is invalid. 

9. For same day delivery, ONNI will not be held responsible for any delay if you place an order less than 5 hours range. However, we will try to accommodate delivery at exact timing as far as possible.

10. Items on special offers are not eligible for another discount and promotion.

11. Warranty of Goods / Services: All our goods / services will serve their intended functions.

12. Prices: All our prices are nett. No discounts will be given unless during ongoing promotion.

13. Payment Processing: We do not accept cash payment.

14. Cancellation of Orders: We will not entertain any cancellations once the order is submitted & paid by the user. We will refund the amount paid if the order is cancelled due to our inability to deliver the goods with the delivery agreement. 

15. Once the order is delivered or received, the order is assumed completed. We will not accept and responsible for any request of re-packaging or re-delivery.

16. Confirmation of Orders: We will send an electronic information to you within 24 hours upon successful submission of the electronic order. It is the responsibility of the customers to call ONNI if they are in doubt of the online purchase/transaction/payment.

17. Feedback: We welcome your feedback. If you feel dissatisfied with any of our goods or services, please reach us at +6281-13130771 or ask@onni.co.id

18. Refund Policy: The customer shall have no right to any refund (or exchange) for payment made once we have started to process the orders. However, in instances where the customer feels that a refund is justified, the customer must submit a written request for refund.

Please provide the following details together with your request, unless otherwise stated:
- Transaction identification number
- Reasons for cancellation or refund
All requests submitted are subject to approval on a case to case basis and at the discretion of the company management.


Disclaimer: By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. ONNI may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.