A B O U T O N N I
Q: What is ONNI?
A: ONNI is a concept store that combines design and nature which refer to everything and anything that improves your space, life, and appearance. If you engage with us, you might find collections that you might be eager to bring home, such as plants, flowers, modern home decorations, and vintage items.
Q: Why buy from ONNI?
A: More than our inspiring curated products, we also give you inspirations and practical ideas to embrace green lifestyle. We make sure that we offer you valuable products with a story behind it.
R E G I S T E R A N D L O G I N
Q: How to register?
A: You can register to our website through this link. Fill the form completely, then check your e-mail to activate your account.
Q: Can I make orders without first having registered to the website?
A: Yes. You can use ‘Login as Guest’ or ‘Login with Facebook’ features and check your e-mail to get your unique password!
Q: Can I change my password or e-mail address?
A: Yes. You can change your e-mail address or password on Edit Profile page.
Q: What is the different between Register and Login As Guest?
A: If you register to our website, your delivery data will be recorded for the faster order process in the next purchase. More than that, you will be updated with our latest news and promotions. But if you are in hurry to activate your account, we recommend you to use ‘Login as Guest’ or ‘Login with Facebook’. Simply drop your full name and e-mail on the form page, then you will get a password and free access to explore and place orders on our website.
Q: How to log into my account?
A: To log into your account, enter your e-mail address and password on our website. If you have any issues, please contact our customer service at phone number +62 813 8181 7130 or e-mail email@example.com.
P A Y M E N T
Q: What payment methods do you accept?
A: We accept Credit Card (Visa/MasterCard) and Bank Transfer.
Bank transfer can be made to:
BCA 705 030 7781
Mandiri 165 00888 77817
Q: How many hours do I have to complete a payment?
A: You have to complete payment not later than 1x24 hours after you placed your orders, or the orders will be cancelled.
O R D E R C O N F I R M A T I O N & D E L I V E R Y
Q: Why can’t I order products in Plants-Flowers and Home Living-Antique categories at once?
A: Products in Plants-Flowers categories and products in Home Living-Antique categories have a different billing system, delivery fee policy, and logistic procedure. That’s why they have to be purchased in different billing.
Q: Where is my order confirmation?
A: After we accepted your order, we will send you an order detail confirmation immediately through e-mail.
Q: How can I track my order status?
A: We will always update your order status until it is shipped. You will receive 'Order Status' e-mail every time we update.
Q: When will my orders be shipped?
A: For Plants-Flowers categories, we will deliver your orders on your chosen arrival time and date, after you made the payment. For Home Living-Antiques categories, we will deliver your orders a day after you completed the payment.